If you wish to suspend your Monocard online profile, just contact the platform's support team.
Attention: after canceling your profile, your registered information will be permanently deleted.
Your device (card or adhesive tag) will become inactive.
Our individual service is available from Monday to Thursday from 8:00 AM to 6:00 PM and Friday from 8:00 AM to 5:00 PM through the following channels:
- Website chat (you can see this option in the bottom right corner of our page);
- Email: contato@monocard.com.br;
- WhatsApp: (31) 99500-5105;
- Social media: Facebook and Instagram;
They will help you resolve any issues or questions related to your account, and with the support team's help, you can suspend your online profile safely and without complications.
Information that may also help you:
In what situations should I contact the support team?
Our support can assist you with product configuration and usability, answer questions about billing and payment, or help resolve technical issues, including:
- Payment issues, such as errors or questions about installment plans, payment methods, and canceled orders;
- Order data issues, such as incorrect product insertion in the cart, incorrect delivery address insertion on the platform, incorrect email insertion in the registration, difficulty finding the activation PIN code, and delayed orders;
- Access difficulties to the profile, such as incorrect email or passwords and resetting email and password, interest in resetting the profile, card loss;
- Technical problems, such as difficulties with devices (card or adhesive tag) or NFC.
We would love to know how you rate the support service we provide! Your feedback is important to us and helps us continuously improve.
Please leave your suggestions and comments on our social media, email, or wherever you find convenient.
We greatly appreciate your effort and consideration. ❤️
Did this article not help you?
Contact our support team via the website chat, WhatsApp, or by email contato@monocard.com.br.